25-06-2025
Nova Scotia Power says former customers also impacted by breach, extends credit monitoring
Nova Scotia Power says it appears the hackers behind a recent cybersecurity breach also accessed the personal information of former customers.
As a result, the utility is now offering five years of free credit monitoring to all customers – both past and present – whether or not they received a letter about the cybersecurity breach.
'We have determined through our investigation that the personal information of former customers was also accessed on or around March 19, 2025, and later taken by an unauthorized third party, in addition to the personal information of the current customers to whom notifications have already been sent,' said Nova Scotia Power in a statement Wednesday.
'Customers will not pay for any costs incurred by Nova Scotia Power for credit monitoring resulting from this incident.'
Nova Scotia Power says a dedicated team within the utility is working with third-party cybersecurity experts to investigate the ransomware attack.
It says the personal information of former customers, including names, phone numbers, email address and mailing addresses, may have been compromised.
'For some of our former customers, bank account numbers (for pre-authorized payment) and Social Insurance Numbers may also have been impacted,' said the utility.
'We intend to do everything we can to support current and former customers, which includes expanded access to credit monitoring.'
Anyone who has already signed up for credit monitoring will automatically be extended to receive the service for five years.
Former and current customers who wish to sign up for the credit monitoring service can go online to validate and secure a unique code.
Nova Scotia Power said it's also deploying employee volunteers to communities across the province to provide support for customers who prefer assistance in person.
Nova Scotia Power will delete all SINs
The utility says people have expressed concerns about having social insurance numbers (SINs) on file, so it will be deleting that information from its systems.
'We have heard concerns about SINs, which we historically collected for customer authentication purposes,' said Nova Scotia Power.
'We are committed to permanently deleting all instances of SINs from our systems as soon as our investigation allows.'
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